iWorQ Citizen Request Tracker is an easy-to-use Internet application that allows cities and counties to accept citizen requests from their homepage. Citizens can submit a request, check on the status of their request, and the city or county can make sure that the request is taken care of properly.

In addition to the tracking request, agencies can post frequently asked questions (FAQ's) by category, and receive general opinions. This is an efficient way to communicate with any citizen. The iWorQ Citizen Tracker has automated email to deal with opinions as well the ability to email the requests.

Each request can be used to generate a detailed work order. The Citizen Request Tracker works great with the iWorQ Work Management Application.

Citizens can revisit the website to track the changes to each request. This process will show the citizen you are committed to customer service.

Search the request to determine how many of them fall into a certain category, or create a custom report to analyze the total number of request for a department or project. With detailed searches, and custom reporting the agency will have the information needed to make important decisions on how to better serve the community.

iWorQ Citizen Request Tracker has custom fields, customized user settings, custom reports and custom screens. That give you control of the input, and output information.

The Citizen Request Tracker comes with a citizen web interface or portal. The portal can be added to the agencies homepage with a simple link or button. A homepage link is an integral part of the Citizen Request Tracker, agencies can simply put a link on their homepage and allow citizens to send a request, these requests are documented and a citizen can track the status of the request using a generated request number. iWorQ Systems makes this process simple.